Help
Below are some frequently asked questions. If you still have any unanswered questions please contact us on Tel 0208 795 4001 or use our contact form.
Frequently Asked Questions
How do I place an order?
Is the online ordering secure?
How long will it take for my order to be delivered?
Postage Costs?
Do you ship to international addresses?
Online prices and shop prices?
My goods have not arrived / damaged in transit?
What is the Returns Policy?
Special Order Goods?
How do I place an order?
It's simple! Just search for the item you want either by using the menu on the left or alternatively search by manufacturer or key word. To order just click "Buy" The Shopping Basket will allow you to delete items or change quantities. To complete the order you will need to click on "Check Out" at this point it is necessary to complete your personal details, you will then need to enter your payment details in our secure area to complete the order.
On completion the customer will be sent an order confirmation email.
Is the online ordering secure?
Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone. For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.
We respect your privacy. Any personal information we collected from you is solely for the purpose of completing your order and providing service and support to you. We will request your name, e-mail address, phone number, mailing address, credit card number, and expiration date. We will use this information to complete the order and notify you of your order status. Any information you provide is protected and will not be sold, traded or rented to third parties unless you advise so. The information id is for our private use only to assist us complete your order.
Any cookies used such as 'Google Conversion Tracking' are for monitoring marketing campaigns only.
All online orders are processed through Sage Pay
As a payment service provider (PSP), thousands of businesses out source their transaction security to Sage Pay. It is our top priority to ensure that your transaction data is kept secure at all times.
System security
Sage Pay ’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Transaction security
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and data storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
For more information about Sage Pay please go to their website www.sagepay.com/about_us.asp
Privacy Notice
To prevent or detect fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies who will supply us with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not this application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By placing an order on this site you have given your consent for personal information to be used in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How long will it take for my order to be delivered?
If all the items are in stock, we will normally dispatch your order the next working day - so most UK mainland orders are delivered within 48 hours.
If orders are received before 12 noon we will normally dispatch goods the same day.
**(Please note that normal delivery times do not include weekends. For example a 24h order dispatched on a Friday will not arrive until the following Monday)
For Royal Mail deliveries this can take longer. All efforts are made to fulfil orders within 14 working days, however additional and unavoidable delays may occur subject to product availability. In the event of a delay we will contact the customer and keep them informed.
Postage Costs?
If all the items are in stock, we will normally dispatch your order the next working day - so most UK mainland orders are delivered within 48 hours.
We do not normally dispatch orders until all items are in stock
If orders are received before 12 noon we will normally dispatch goods the same day.
**(Please note that normal delivery times do not include weekends. For example an order made after 12 noon on a Friday will not be dispatched until the following Monday)
For Royal Mail deliveries this can take longer. All efforts are made to fulfil orders within 14 working days, however additional and unavoidable delays may occur subject to product availability. In the event of a delay we will contact the customer and keep them informed.
SPECIAL PROMOTION FOR WEB ORDERS
FREE Shipping on Mainland UK Orders Over £200*
For all other mainland UK orders below £200 the delivery will be charged at £7.95 for 24 courier or £2.95 Royal Mail (small packets)*
*Online orders UK mainland only - excludes Highlands & Isles, N. Ireland and Ireland.
Please note that some heavy or oversized items are subject to a delivery surcharge
| |
| UK Mainland |
£7.95 |
| Northern Ireland |
£15 |
| Highlands & Islands |
£15 |
| Ireland |
£22.50 |
| Channel Islands |
£22.50 |
| |
|
| Over sized items |
Surcharge may apply |
| |
| UK Royal Mail – small packets |
|
| 2nd Class up 2 - 5 days |
£2.95 |
Please contact us for a shipping quote and money-wire details. Email: websales@wembleydrumcentre.com Tel: +00 44 (0) 208 795 4001
Do you ship to international addresses?
We are currently working on our International shipping and expect it to be available soon.
Please contact us for a shipping quote Email: websales@wembleydrumcentre.com Tel: +00 44 (0) 208 795 4001
Online prices and shop prices?
Prices advertised on our Website are generally slightly lower than store prices. This is mainly due to the reduced cost involved processing online orders. There may also be specific offers and discounts advertised online that apply to online purchases only.
All products are subject to availability. While every reasonable effort is made to ensure accuracy, we reserve the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.
If you have any questions regarding prices please call our sales team on Tel 0208 795 4001
My goods have not arrived / damaged in transit?
Claims regarding damaged goods, short delivery, non delivery or incorrect goods cannot be entertained unless received within 7 days from receipt of the goods. See Terms & Conditions.
In this event please contact us on Tel 0208 795 4001
Returns Policy?
Please see the Terms & Conditions Page
Special Order Goods?
Non stock items ordered to your specification are non refundable / returnable "If not required" (minimum deposit of 50% must be given to order)